The Roundhouse Veterinary Hospital

0141 649 4949

Pets'n'Vets - Crookfur

0141 639 5066

Hairmyres Vets

01355 261 262

Queens Park

0141 424 4117

McDonald Vets - Scotstoun

0141 959 0749

McDonald Vets - Queen Margaret Drive

0141 946 3651

Blantyre Vets

01698 327 123

  • The role of a client care team in Glasgow

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As with any business, a vet practice such as ous in Glasgow needs a strong supporting team for the non-clinical business functions. The client care team will generally be the first and last port of call for pets and their owner. Depending on the size of the practice, this can include:

Practice Manager

Oversees the general every day running of the practice in Glasgow. The practice manager will work closely with the clinical directors and nursing manager to report on performance, manage complaints, oversee stock levels and ensure client and team satisfaction. Some practice managers will have a clinical background, having worked as a Registered Veterinary Nurse and chosen to progress into a management position.

Receptionists

Answer calls, book appointments, and welcome clients and pets to the practice. Receptionists are the face of the practice, so strong people skills are essential.

Accounts team

Process client payments, manage debts and pay third-party supplier invoices pertaining to business functions.

Insurance administrator

Support the claims process for recovering treatment costs for insured pets.

Unlike the clinical roles, most client care team positions have an administrative and customer service focus. Key skills needed are organisation, patience, empathy, reliability and communication. The client care team deal with clients experiencing a full range of emotions, from joy to fear and loss and as such, they must be sensitive to the situation at hand.

While the client care team at Pets N Vets not involved in the treatment side of the practice, being an animal lover helps!

 

 

  • cert rcvs small animal hospital
  • cert cat friendly clinic
  • cert glasgow fav business 2015
  • cert rcvs accredited practice
  • cert bvha presidents award